Add-on · Compliance & Grievance
Your staff and the customers you serve need a simple way to raise a problem, and you need to know what happened next. This is that hotline: a phone line, a QR code, and a web form on the front — and on the back, a case desk where every concern gets a number, an owner, and a history written as it happens. Concerns flagged in retention check-ins land here too, so one dashboard holds every problem and how it got solved.
Case 0142 · Grievance
Resolved · 8 daysIntake
Whichever door someone chooses — a call, a code on the wall, a form, or a concern flagged during a check-in — the same case record opens: numbered, owned, and tracked to a resolution.
Hotline
Concerns don't keep business hours. The line is answered every time, with a structured voice intake that asks what a trained intake officer would ask.
QR intake
A code on the wall opens a guided form on the reporter's own phone — including the option to stay anonymous and still follow their case later.
Web form
For managers logging a customer complaint, or staff who would rather write it down — the same guided intake from any device.
The record
Case 0157 · Customer service
Open · day 2In the reporter’s words
“I didn’t feel safe raising this in person.”
Received via QR intake — anonymous, case code issued
Triage marked it priority and assigned the customer-service lead, with a 48-hour first-response target on the clock.
One place for every problem
Whether it comes from a customer at the front desk, an employee on the night shift, or a check-in that flagged a concern, the problem lands in the same place and stays visible until someone solves it. It lives in the same dashboard as your interview reports and check-ins — no new software to set up; we turn it on for your account.