Openings › Customer Service › Columbus, OH

Customer Support Specialist

Northwind Logistics (demo employer)

Columbus, OH · On-site

Posted 2 days ago

Full job description

Northwind Logistics is hiring a Customer Support Specialist to be the first point of contact for shippers and receivers tracking freight. You will answer calls and emails, resolve delivery issues, and keep customers informed when plans change.

What you’ll do

• Answer inbound calls and emails from customers about shipment status, pickups, and deliveries
• Resolve delivery problems by coordinating with dispatch, drivers, and warehouse staff
• Document every customer interaction accurately in the support system
• Escalate billing disputes and damage claims to the right team with complete notes
• Follow up with customers until an issue is closed, not just acknowledged

What we’re looking for

• 1+ year of customer service experience (call center, retail, logistics, or hospitality)
• Clear, calm communication under pressure — by phone and in writing
• Comfortable learning new software and working between several systems
• High school diploma or equivalent
• Ability to work on-site in Columbus, OH

Benefits

• Health, dental, and vision insurance
• 401(k) with 4% match
• Paid time off
• Tuition assistance